We are commited with your entire satisfaction and it is our desire that you have an excellent experience with us, not only buying our products but also returning them when they have not reached your expectation.
We are confident of the high quality standards of our products and service. This is why we offer you the possibility of returning the items when you are not completely satisfied, in spite of the lost that it represents to us as they cannot be resold due to their custom characteristics.
Our trust on your decision of returning the item is unconditional. Please use this service in good faith.
Contact us by filling up the Contact Form. Indicate the items being returned and the reason for the return.
We will reply with the RAN (Return Authorization Number) along with the address to ship the package. The address is not placed on this page to avoid returning items without following the process.
We will process your return within 3 business days of receiving the items, though it will take longer to appear on your statement. A notification will be sent to you via email when the return has been processed.
The total amount of the refund depends of the number of days after you received the items:
Your refund will be processed using the same payment method that you used to pay the order.
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